Guest Service Associate

from 1 to 6 year(s) of Experience
Gurgaon, Delhi NCR, Noida, Faridabad, Ghaziabad

Job Description

looking  candidates for the role of GSA,who have experience of at least 1 year working in a luxury brand.

GSA DUTIES AND RESPONSIBILITIES:

  • Welcome guests during check in and giving a found farewell to guest while checkout. 
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures. 
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel. 
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with           housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.
  • Maintain guest lockers for safe custody.
  • Ensure that all check-ins and           check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict           staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  • Good command of the English language is essential, both written and verbal 
  • Must possess strong organization time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts - days, evenings, weekends and holidays.
  • Ability to relate well to Hotel guests and employees. 
  • Professional in demeanour and presentation. 
  • Personable, enthusiastic, self-motivated and able to work independently.
  • Observant, discriminating and detail-oriented 
  • Ability to understand and carry out oral and written instructions and request clarification when needed. 
  • Strong interpersonal and organizational skills.Roles and Responsibilities


Desired Candidate Profile


Perks and Benefits


Salary: INR 50,000 - 2,50,000 PA.

Industry:Travel / Hotels / Restaurants / Airlines / Railways

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Key Skills

Education-

UG:Any Graduate - Any Specialization

PG:

Doctorate:

Company Profile

Gudah Consultants

looking  candidates for the role of GSA,who have experience of at least 1 year working in a luxury brand.

i.e.

  • Oberoi
  • Leela
  • ITC Maurya
  • Oberoi GGN
  • Hyatt Delhi & GGN
  • Hyatt Manesar
  • ITC Grand Bharat
  • Novotel
  • Park Plaza
  • Le meridien
  • The Westin
  • Trident
View Contact Details+

Contact Company:Gudah Consultants